Customer Tickets
Customers report issues through the portal, and each report becomes a ticket with a trackable number.
Support Module
Every Issue Handled, Nothing Slips Through
Run customer tickets and internal support requests through one clear workflow — from the moment they arrive to the moment they are closed.
If your support still runs through personal chats
If any of these sound familiar, this module was built for exactly that problem.
- Customer issues arrive on several numbers and are easily missed.
- There is no record of how long an issue took to resolve.
- It is hard to tell who is currently handling a complaint.
- The same problems recur without ever being analysed.
What you get
Every capability below exists in the system today and connects to the other modules.
Evidence Attachments
Screenshots and supporting documents attach directly to the ticket, speeding up diagnosis.
Categories & Priorities
Group tickets by type and urgency so the critical ones get handled first.
Team Assignment
Assign an owner to every ticket so nothing sits unclaimed.
Status Tracking
Follow a ticket from opened, through in-progress, to resolved and archived.
Internal Helpdesk
A separate module for IT support requests from staff, running the same tidy workflow.
Why this matters for retention
Not just features — the changes your team notices day to day.
Response times improve
High-priority tickets are immediately visible instead of buried under other conversations.
A complete customer history
Every interaction is stored, so the next conversation does not start from scratch.
Recurring problems surface
Grouping tickets reveals the patterns worth fixing at the root.
Connected to the other modules
Onega ERP works as one system. Start with a single module and add the others when you need them.
Stop letting customer issues get lost in chat
Try the Onega ERP support module with your own service workflow, or request a guided demo with our team.
No credit card required. We respond within 24 business hours.