What can we help with?
Reach our team directly, or browse answers to the questions we are asked most.
The fastest way to reach us. Replies during business hours, Monday to Friday.
+62 811 240 2400 →Support Email
For technical questions that need attachments or a longer explanation.
support@onega.id →Module Guides
Learn what each module does before you start trialling it.
See all modules →Guided Demo
Request a 30-minute session with our team, matched to your industry and workflow.
Book a demo →Common Questions
Questions about pricing and billing are on the pricing page.
How do I get started with Onega ERP?
Request a 14-day free trial from the Free Trial page. Our team will contact you to set up the account and your initial data, so you can start out using your own business records.
How long does implementation take?
It depends on how many modules you need and how much data has to be migrated. Basic setups are often running within days; implementations with many modules and a large data migration take longer. We give you an estimate after the requirements session.
Is there training for my team?
Yes. Every customer gets an onboarding session and support through the early period of use. Custom plan customers receive training built around each team’s specific roles.
Is my data secure?
Data travels over encrypted connections and is stored on cloud servers with regular backups. Access rights are set per role, and every change is recorded with the user and timestamp.
Can Onega ERP be used from a phone?
Yes. There is a mobile app for GPS attendance, leave, overtime, timesheets and reimbursements, including manager approvals.
Can I change plans after subscribing?
At any time. Upgrades apply immediately with the difference prorated, while downgrades take effect from the next billing period.
Ready to get your operations in order?
Try Onega ERP free for 14 days, or request a demo shaped around your workflow.
No credit card required. We respond within 24 business hours.